Phone Service will be down in Tyaughton Lake, Bralorne, Gold Bridge, Gun Lake, Tuesday July 26, 5 - 7pm

Jul 26, 2016
Affected Communities: 
Electoral Area A
Status Updates: 
July 26, 2016 - TELUS has advised that the outage today will now take place between 5:00 p.m. and 7:00 p.m. in order to accommodate Emergency Services. TELUS apologizes for any inconvenience this may cause.

TELUS Communications has advised that upgrades to telecom equipment in the Tyaughton Lake, Bralorne, Gold Bridge and Gun Lake area, on Tuesday, July 26, 2016, between 5:00 and 7:00 p.m. (note: a previous notice indicated that the outage would occur between noon and 2pm), will take phone service completely off-line for that two hour period.

This work activity has to be done during the day due to safety reasons.

It will interrupt service to all residential and business telephones beginning with an area code of 250 and local exchange # 238, including cell service and 911 service.

Every effort will be taken to minimize this service interruption. TELUS apologizes for the inconvenience. 

 

IMPACT DETAILS:

  • Local calling within the area of the isolation will be unavailable.
  • Inbound and outbound local calling to and from the area of the isolation will be unavailable.
  • Inbound and outbound long distance calling to and from the area of the isolation will be unavailable.
  • Dialing “911” (Emergency service) from a landline within the area of the isolation will be unavailable
  • Dialing the local exchange 10 digit # for Emergency services from a landline will be unavailable.
  • Dialing from a landline to a cellular and dialing from a cellular to landline will be unavailable.
  • TELUS Mobility cellular-to-cellular calling within the area of the isolation will be unavailable.
  • TELUS Mobility cellular-to-cellular calling to and from the area of the isolation will be unavailable.
  • Dialing “911” from a TELUS Mobility cellular within the area of the isolation will be unavailable .
  • Dialing the local exchange 10 digit # for emergency services from a TELUS Mobility cellular will be unavailable.
  • There may be some local exchange numbers, including emergency numbers that are call forwarded to another exchange and those numbers may not be available.

Customers requiring further details on this advisory are asked to please email TELUS National Change Management at Releases@TELUS.com. Every effort will be made to respond to your request in a timely manner. TELUS National Change Management - 1-800-516-3777 / 07:00-16:00 MT / Monday - Friday.

If a problem with your service(s) is found upon completion of this work activity, please report it to the TELUS Trouble Reporting Centre at 1-800-706-1745 and quote the TELUS RELEASE ADVISORY # 1146140
 

 

 

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