9-1-1 Services

The SLRD contracts 9-1-1 service to E-Comm, the largest 9-1-1 centre in British Columbia. 

E-Comm provides emergency communication services as the first point of contact for 9-1-1 callers in many regional districts across the province. E-Comm also provides integrated call-taking and dispatch services for police and fire partner agencies in B.C. and owns and operates the wide-area radio network used by police officers, firefighters and ambulance paramedics throughout Metro Vancouver and parts of the Fraser Valley.

E-Comm is Squamish-Lillooet Regional District’s 9-1-1 Public Safety Answering Point (PSAP). This means E-Comm answers initial 9-1-1 calls and then transfers the call to the appropriate local public safety agency (police, fire or ambulance).

Emergency assistance is available 24 hours a day and seven days a week by dialing 9-1-1 on your telephone. A specialize texting service (T9-1-1) is also available for people who are deaf, deaf-blind, hard-of-hearing or speech impaired (DHHSI) that allows registered users to communicate with 9-1-1 call-takers via text. Learn more about T9-1-1 service. 

9-1-1 North

The Squamish-Lillooet Regional District provides 9-1-1 service to the northern region of the SLRD, covering Areas A, B and the District of Lillooet.

For the northern region, all 9-1-1 emergency calls are answered and routed from E-Comm in Vancouver. Medical calls are then dispatched from the BC Ambulance Service in Kamloops, RCMP calls are dispatched through Kelowna, and Fire Department calls are dispatched through Surrey Fire Dispatch. 

In some remote parts of Areas A and B where there is no telephone or cellular service, people often rely on satellite phones to communicate. Satellite phones do not support 9-1-1 service. Please use the contacts below:

  • BC Emergency Health Services (Ambulance)
    • Toll Free: 1 (800) 461-9911
    • Cellphone/SAT Phone/Outside of BC: (250) 374-5937
  • Lillooet R.C.M.P detachment: (250) 256-4244
  • Lillooet Ambulance Service: (250) 256-7111
  • Gold Bridge Ambulance Service: (250) 238-2426

9-1-1 services are not available on First Nations-governed land. 

9-1-1 South

The SLRD provides 9-1-1 service to its southern region, which covers areas C, D, and the Village of Pemberton.

In the southern region, all 9-1-1 calls are answered and routed through E-Comm in Vancouver. Medical calls are then dispatched from the BC Ambulance Service in Vancouver, and RCMP and Fire Department calls are dispatched from E-Comm in Vancouver.

The District of Squamish and the Resort Municipality of Whistler have separate dispatch services.

9-1-1 services are not available on First Nations-governed land.